Rider Privacy Policy

Introduction

This Privacy Policy applies to the Parcewalah Captain app used by our delivery partners ("Captains" or "Riders"). It explains how Finnpays Technology collects, uses, stores, and protects your personal information when you work with us as a delivery partner.

By registering and using the Parcewalah Captain app, you agree to the practices described in this policy.

Information We Collect

We collect the following categories of information from delivery partners:

• Identity: Full name, mobile number, date of birth, profile photo
• KYC Documents: Aadhaar card, PAN card, driving licence (number and document image)
• Financial: Bank account number, IFSC code, UPI ID for payout processing
• Location: Real-time GPS location while you are on duty or on an active delivery
• Background Location: Location data collected in the background while you are marked "Online" to enable live customer tracking
• Device: Device model, OS version, FCM push token, app version, crash reports
• Activity: Accepted/declined job history, delivery completion records, earnings, ratings

How We Use Your Information

Your information is used exclusively to operate the Parcewalah delivery platform:

• Verify your identity and KYC before activation
• Assign and dispatch delivery jobs to you
• Share your live location with customers during active deliveries
• Process earnings payouts to your bank account or UPI
• Send real-time job offer notifications and order updates
• Track on-time performance and generate earnings reports
• Investigate disputes, complaints, or safety incidents
• Comply with applicable Indian laws and regulations

Location Data

The Captain app requires background location access while you are marked Online. This is essential so that:

• Customers can track your live position during a delivery
• The dispatch system can assign nearby jobs to you
• Delivery ETAs and route data can be calculated accurately

Location tracking stops automatically when you go Offline in the app. We do not collect your location outside of active duty hours.

KYC and Identity Verification

We collect KYC documents to comply with regulatory requirements and to verify rider eligibility. Document data is processed securely and is used solely for onboarding verification. We may use third-party verification APIs (such as CGPEY) to validate documents against government databases.

KYC documents are encrypted at rest and are not shared with customers or third parties for commercial purposes.

Third-Party Services

We use the following third-party services in the Captain app:

• Google Maps & Places: Navigation, address resolution, and route calculation
• Firebase (Google): Authentication, push notifications (FCM), crash reporting, and performance monitoring
• CGPEY: Government document verification (PAN, Aadhaar, driving licence)
• Payment gateway: Payout processing to bank accounts and UPI

Each of these services operates under its own privacy policy. We share only the minimum data required for each service to function.

Data Retention

We retain your data for as long as your account is active or as needed to fulfil legal obligations. Upon account deletion:

• Profile, KYC, and financial data is permanently deleted within 30 days
• Delivery records may be retained in anonymised form for up to 3 years for legal and audit purposes
• Earnings and payout records are retained for 7 years as required under Indian financial regulations

Data Security

We implement industry-standard security measures including:

• HTTPS/TLS encryption for all data in transit
• Encrypted storage for sensitive documents and financial data
• Role-based access controls limiting who can view rider data
• Regular security reviews of our infrastructure

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

Your Rights

As a Parcewalah Captain, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update inaccurate or incomplete information through the app or by contacting support
• Deletion: Request permanent deletion of your account and associated data
• Portability: Request your delivery history and earnings data in a portable format

To exercise any of these rights, visit our Account Deletion page or email us at contact@parcelwalah.in.

Changes to this Policy

We may update this Privacy Policy as the app evolves. When we make significant changes, we will notify you via the Captain app or SMS. Continued use of the app after changes constitutes acceptance of the updated policy.

Contact Us

For any privacy-related queries or concerns regarding the Captain app:

contact@parcelwalah.in

Finnpays Technology · Ratlam, Madhya Pradesh, India